Home Elegance is a leading provider of high-quality household items, decor, tableware, outdoor items, and gifts. We are committed to offering our customers the best possible products and service. Our team of experts work hard to source and produce the finest products available on the market..
- All
- Payment & Refunds
- Bulk Orders and Customizations
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Payment & Refunds
You can make online payments through your debit or credit card including Mastercard and Visa.
Yes, we accept payments via bank transfer. For further details, kindly contact our customer support team.
Yes, your personal information is absolutely safe with us. We only use your card or account details to contact you, deliver your products, and to communicate any information you request for. Your data will never be shared with third party businesses.
For more information, please visit our website and read the detailed Privacy Policy.
Refunds are typically processed within 14 days of receiving returned items at our warehouse.
Your refund will be initiated as soon as the product is checked and verified.
You should use the return tracking number to track your returned items.
Once we transfer your refund, it will reflect in your account in the next 14 days. During this time, you should stay in loop with your issuing bank.
However, if you still do not receive the refund within this time period, you should contact our support team.
If you aren't satisfied with your purchase, you can return the product within 14 days from
the date of delivery. For this purpose, you should WhatsApp us at +971558894400. Then, pack the product in its original packaging and ensure it's undamaged.
Further processing will be managed by our team.
No, there are no return shipment charges within the UAE.
When we receive a returned product, we will notify you by email. After careful inspection and verification, you'll receive notifications about the approval or rejection of the refund.
If you're eligible for a refund, you'll receive your payment through your original payment method within 10 to 25 business days.
Additionally, you should contact your bank and check if they've received your refund. After following these steps, if you still haven't received the refund, you must get in touch with us at +971 50 924 9760.
Alternatively, you can email us at our provided email address.
Bulk Orders and Customizations
To order items in bulk, you should share your order query with us through email or WhatsApp. Once done, our team will facilitate you as soon as possible.
No, we do not customize any products at Home Elegance. .
If you have any questions about a product, you can contact us on +971 50 667 1306. Additionally, you can email us at sales[at]homeelegance.ae. Once we receive your query, our customer support representative will respond to you at earliest.
Most Home Elegance products are delivered within 3-5 working days. However, larger homeware items can require a longer delivery period.